Survey by Qualaroo

Conditions of Sale and Admission

These are available in large print on request.

  1. The purchase of a ticket entitles the bearer to access to the event named, at the time and date stated on the face of the ticket. Please check your ticket(s) carefully on receipt, and notify Arnolfini as soon as reasonably possible, if the event/date/time is not as you expected.
  2. When you purchase (a) ticket(s) through Arnolfini’s box office your contact, ticket and payment details will be held by Arnolfini to administer the ticket booking system. The information is held for administrative and statistical purposes only. Other than a welcome pack sent after your first booking, we will not contact you further unless you agree to us doing so, or to inform you of a material alteration to the event. Your details would only be passed to other organisations if you have agreed to this. Payment details will be retained on the secure booking system for a 3-month period only.
  3. Arnolfini's programme features events programmed by external promoters or in partnership with other arts organisations. By purchasing a ticket you are agreeing for your anonymous data to be shared for evaluation purposes only.
  4. If you have any specific concerns regarding Arnolfini’s ability to accommodate you please talk to our box office staff prior to your visit. Arnolfini is committed to providing access to all, and is happy to make any reasonable adjustment to ensure you enjoy your visit.
  5. Concession ticket(s) are offered with proof of entitlement only and do not apply to tickets being resold at face value on behalf of another customer.
  6. Reservations will only be held without payment in your name for 3 days, after which, if you have not made payment, they will be released for general sale again. We do not accept requests for reservations to be held without payment within 4 days of any programmed event.
  7. If you are making a booking on behalf of a party/group, you are responsible for all payments due from the party/group and must ensure the party/group is made aware of these terms and conditions of sale and admission. Arnolfini reserves the right to place restrictions on the volume of any tickets ordered.
  8. If you find you are unable to use your ticket(s) for whatever reason, Arnolfini box office can try to resell them for you, on the understanding that Arnolfini’s own available remaining tickets take priority. Arnolfini will only be able to resell pre-collected ticket(s) that have actually been returned to the box office, or ticket(s) that are waiting for collection care of box office. You must request that Arnolfini resell your ticket(s) and/or return your ticket(s) to the box office as soon as possible before the advertised start time of the event. We will make all reasonable attempts to resell your tickets, however we cannot guarantee resale.
  9. Arnolfini is able to exchange ticket(s) (to the same value) if you find yourself unable to use them for whatever reason. Arnolfini can only exchange pre-collected ticket(s) that have actually been returned to the box office, or ticket(s) that are waiting for collection care of box office. You must inform Arnolfini, at least 3 hours prior to the advertised start time of the event for which you are unable to use your tickets, which event you wish to exchange them for (subject to availability).
  10. If you lose your ticket(s) please notify Arnolfini box office immediately. We can arrange for replacement ticket(s) to be available for collection immediately prior to the event from the box office. We do not post out replacement ticket(s). Arnolfini requires at least 2 hours prior to the advertised start time of an event to arrange replacement tickets.
  11. Arnolfini is happy to offer a full refund, or offer to exchange your ticket(s) (to the same value) for another event if we cancel or alter in a material way an event, as advertised. Online booking fees are charged by the online ticketing provider and as such Arnolfini is unable to refund these fees under any circumstance.
  12. Arnolfini will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of god: including earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, and civil commotion.
  13. Programme events start at the time advertised and we reserve the right to delay or refuse the admittance of latecomers if in the reasonable opinion of Arnolfini admittance would affect the enjoyment of the audience and /or the performance of the artist(s) and /or the running of the event. In the case of Cinema/Film screenings Arnolfini considers that admittance more than 15 minutes after the programme start time would affect the enjoyment of the audience.
  14. Arnolfini reserves the right to refuse admission to any customer if, in the reasonable opinion of Arnolfini, admission to the venue or event might be a risk to the safety of the audience and /or customer and/or affect the enjoyment of the audience and/or the running of the event. Under the terms of our licence agreements Arnolfini is required to refuse admittance to any person in a state of intoxication or whose conduct is deemed to be conducive to any breach of the peace.
  15. Arnolfini has a legal obligation to refuse admission to any person (including child in arms) who is unable to prove, and in the opinion of Arnolfini, is under the minimum age required for any film classified by the British Board of Film Classification as “12” “15” or “18” certificate.
  16. Guide and Hearing dogs are welcome, other animals, are not permitted in the premises.
  17. Recording, photography or copying of any artistic performance, work or film is not permitted under the terms of Copyright, Designs and Patents Act 1988 (and subsequent amendments). Application can be made for specific, limited, personal, educational or press purposes by contacting the Box Office.
  18. Unauthorised recording, photography and copying of any artistic performance, work or film within Arnolfini is not permitted
  19. For the enjoyment of all visitors, Arnolfini requests mobile phones/pagers are set not to ring during a performance, film screening or exhibition, and ask that you refrain from talking through a performance or film screening.
  20. Smoking is not permitted during any programme event.
  21. Glass containers, bottles and breakable items that might cause a hazard in an emergency are not permitted in Arnolfini’s theatre/cinema.
  22. Sitting in any gangway which intersects or flanks the seating is not permitted within Arnolfini’s theatre/cinema.
  23. Strobe lighting, smoke effects and raised sound levels are sometimes used in events and performances, Arnolfini will display signage to this effect clearly at the entrance to the event. If you have any particular concerns please talk to box office staff prior to the event.
  24. Arnolfini aims to provide a safe, welcoming environment for all of our visitors. We recommend you keep all personal belongings with you at all times. In the absence of any negligence or breach of duty by Arnolfini or its staff you will be responsible for any loss, theft or damage to your belongings.
  25. Nothing in these terms and conditions excludes or limits the liability of Arnolfini for death or personal injury caused by Arnolfini’s negligence or fraudulent misrepresentation.
  26. Arnolfini is committed to providing quality service, facilities and programme. If you have any comments following your visit, please talk to a member of staff who will be happy to take down the details and/or discuss with you.